For teaching purposes, this is the case-only version of the HBR case study. The commentary-only version is reprint R00514. The complete case study and commentary is reprint R00502. Hope Barrows, a partner at the national accounting firm Fuller Fenton, drove to the office on Sunday and swiped her access card to enter the parking garage. She noticed that another car followed her in--without using an access card. Hope could see that the driver was a man, but she didn't recognize him. Concerned for her safety, she got out and asked to see his ID. Dillon Johnson, an associate at the same firm, was rushing to meet a colleague to review a client's file. He felt he was being unfairly questioned because he was black. Hope was white. Now it's Monday, and managing partner Jack Parsons is being deluged with calls. Some charge that the organization is racist; others are outraged that a woman was made to feel unsafe. One thing is clear: this incident is just the tip of the iceberg. Jack is trying to calm people down, but he doesn't know what his next step should be. In R00502 and R00514, commentators Robin Ely, Verna Myers, John Borgia, and Jeanette Millard offer advice on this fictional case study.

【書誌情報】

ページ数：7ページ

サイズ：A4

商品番号：HBSP-R00513

発行日：2000/9/1

登録日：2011/7/29