It may seem like the topic of service management has been exhausted. Legions of scholars and practitioners have applied queuing theory to bank lines, measured response times to the millisecond, and created cults around "delighting the customer." But pract

【書誌情報】

ページ数：8ページ

サイズ：A4

商品番号：HBSP-R0106D

発行日：2001/6/1

登録日：2010/8/10