For teaching purposes, this is the case-only version of the HBR case study. The commentary-only version is reprint R1003Z. The complete case study and commentary is reprint R1003L. When a bomb explodes in a train station in Boston, the executive team of a financial services firm across the street is plunged into crisis mode. No one is prepared for the city's request to use the firm's lobby as a triage center and temporary morgue. The CEO's instinct is to say yes, but as his team debates the consequences--liability issues, the effect on traumatized employees--he realizes just how complicated a decision it is. Two experts comment on this fictional case study in R1003L and R1003Z. James J. Dunne III, senior managing principal at Sandler O'Neill + Partners, says that acting ethically is what saved his firm after 9/11. Leonard J. Marcus, founding codirector of the National Preparedness Leadership Initiative, advises the CEO to do what will help employees bounce back the quickest.

【書誌情報】

ページ数：4ページ

サイズ：A4

商品番号：HBSP-R1003X

発行日：2010/3/1

登録日：2011/7/29