When a set of giant robotic arms developed for the International Space Station breaks down during a crisis, project manager Samantha Van Sant finds herself in the hot seat. Did her team compromise quality by pushing the contractors too hard on speed? How can she prevent future mishaps-should the arrangement with the contractors be renegotiated to include different incentives or more safeguards? Gary L. Moe, a director of McKinsey's Business Technology Office; Tom Quinly, president of aerospace contractor Curtiss-Wright Controls; and HBR readers weigh in on the speed-versus-quality quandary. This HBR Case Study includes both the case and the commentary. For teaching purposes, this reprint is also available in two other versions: case study-only, reprint R1104X, and commentary-only, R1104Z.

【書誌情報】

ページ数：7ページ

サイズ：A4

商品番号：HBSP-R1104N

発行日：2011/4/1

登録日：2017/6/5