The general manager of the India office for a global knowledge process outsourcing (KPO) company must decide whether to expand a successful work-at-home program that's currently restricted to a particular project. The project leader points to an increase in output, satisfaction among the remote employees, and spaces freed up for new hires to meet growing customer demands. The head of human resources worries about low morale among in-office workers and disconnection from the at-home workers. With expert commentary from Ashok Mishra, of Innodata, and Josh Blair, of TELUS. This HBR Case Study includes both the case and the commentary. For teaching purposes, this Reprint is also available in two other versions: case study-only, reprint R1504X, and commentary-only, R1504Z.

【書誌情報】

ページ数：7ページ

サイズ：A4

商品番号：HBSP-R1504K

発行日：2015/4/1

登録日：2015/4/3