The general manager of the India office for a global knowledge process outsourcing (KPO) company must decide whether to expand a successful work-at-home program that's currently restricted to a particular project. The project leader points to an increase in output, satisfaction among the remote employees, and spaces freed up for new hires to meet growing customer demands. The head of human resources worries about low morale among in-office workers and disconnection from the at-home workers. With expert commentary from Ashok Mishra, of Innodata, and Josh Blair, of TELUS. For teaching purposes, this is the commentary-only version of the HBR case study. The case-only version is reprint R1504X. The complete case study and commentary is reprint R1504K.

【書誌情報】

ページ数：3ページ

サイズ：A4

商品番号：HBSP-R1504Z

発行日：2015/4/1

登録日：2015/4/3