The president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, goes undercover as a service crew member to discover how and whether his employees can speed up cleaning, checking, restocking, and refueling. Expert commentary comes from Atilla Korkmazoglu, president of ground handling and cargo operations at Celebi Aviation Holding, and Vikram Oberoi, managing director and CEO of EIH Ltd. For teaching purposes, this is the case-only version of the HBR case study. The commentary-only version is reprint R1604Z. The complete case study and commentary is reprint R1604K.

【書誌情報】

ページ数：6ページ

サイズ：A4

商品番号：HBSP-R1604X

発行日：2016/4/1

登録日：2016/4/5