This case provides an exceptional opportunity to evaluate attribution and fact, error and blame, active failures and latent conditions as an organization manages a crisis that it has caused. At approximately 1:30 a.m. on July 6, 2013, an unmanned runaway train owned by the Montreal, Maine and Atlantic Railway (MMA) derailed, burst into flames, and set off explosions that destroyed the center of Lac-M gantic, a quiet town in Qu bec, Canada. Forty-seven victims were incinerated as residential, commercial, and historical buildings and the people in them were swiftly reduced to ashes. Unlike many other crisis-based cases that focus on executives and managers, the protagonist is an operator, an MMA train engineer, who is publicly scapegoated by his company's chairman even before the facts are in. Despite facing charges of criminal negligence causing deaths, the engineer, out-of-towner Tom Harding, reaps the support of Lac-M gantic residents, including many whose families, community, dwellings, and businesses have been decimated by the tragedy.

【書誌情報】

ページ数：15ページ

サイズ：A4

商品番号：HBSP-TB0575

発行日：2019/1/1

登録日：2020/3/24