Studies show that companies with customers whose affinity goes beyond loyalty to love can charge a 15% to 20% premium for their service. But simply being customer responsive or customer focused won't get you there. You've got to get everyone in the compan

【書誌情報】

ページ数：2ページ

サイズ：A4

商品番号：HBSP-U0108A

発行日：2001/8/1

登録日：2007/8/16