With the advent of customer relationship management (CRM) in the late 1990s, companies came to believe that by using technology to tailor their offerings to individual customers' needs, customer loyalty--and profits--would skyrocket. But in today's crowde

【書誌情報】

ページ数：3ページ

サイズ：A4

商品番号：HBSP-U0306D

発行日：2003/6/1

登録日：2007/8/16