Often, satisfaction surveys and exit interviews don't reveal the secrets of customer retention. Understanding how and why customer churn occurs, however, is critical. The churn occasion comes about when the quality of the consumer's experience falls below

【書誌情報】

ページ数：3ページ

サイズ：A4

商品番号：HBSP-U0407D

発行日：2004/7/1

登録日：2007/8/16