A recent Bain & Co. survey reveals just how commonly companies misread the market. Surveying 362 firms, the company found that 80% believed they delivered a "superior experience" to their customers. But when we asked customers about their own perceptions,

【書誌情報】

ページ数：3ページ

サイズ：A4

商品番号：HBSP-U0510C

発行日：2005/10/1

登録日：2007/8/16