Customer-Satisfaction Measurements: An Answer to Yesterday's Problem? (Guest Column)
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¥1,012 JPY
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¥1,012 JPY
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あたり
Your customers tell you they're satisfied, but suddenly they're buying from your competitors. Why? The author cautions against equating customer satisfaction with customer loyalty and offers advice on measuring customer satisfaction in ways that really ma
【書誌情報】
ページ数:1ページ
サイズ:A4
商品番号:HBSP-U9908E
発行日:1999/8/1
登録日:2007/8/16