Most companies pay lip service to great customer service. But the ability to consistently deliver great service eludes a lot of them. What's the secret? In addition to giving front-line employees the necessary information, authority, and motivation to pro

【書誌情報】

ページ数：3ページ

サイズ：A4

商品番号：HBSP-U9909B

発行日：1999/9/1

登録日：2007/8/16