This case is used in Darden's core Leading Organizations course and is appropriate for MBA, Executive MBA, GEMBA, and executive education programs. The manager of a baby product company's global customer support center observes friction among her staff about the only non-American on the team, whom the others accuse of increasing their call response rate time-thus effectively lowering their pay. When conflict arises on a multicultural team, to what extent can it be attributed to cultural differences and when should a manager become involved?

【書誌情報】

ページ数：5ページ

サイズ：A4

商品番号：HBSP-UV6864

発行日：2013/1/28

登録日：2015/2/5