Design Thinking at Great Lakes: The Search for Growth
This document is one of three available case-based simulations used as the basis for a multisession course on design thinking. The course emphasizes deep user understanding, iteration, and a focus on the possibilities as a way to enhance value creation for stakeholders. Please refer to the course teaching guide to view the additional essential pedagogical tools available to the course instructor-including several hours of video content and a set of posters that summarize ethnographic interview findings for each simulation scenario. In this case, the CEO of Great Lakes (GL), a Fortune 200 company and one of the world's largest dairy cooperatives, reflects on the challenges and opportunities the company faces as it considers how to tap into a bigger slice of the lucrative market for snack foods for Millennials, an area GL's research had identified as a promising first target. Students play the role of members of a handpicked innovation team chartered to explore and develop profitable revenue growth opportunities.