Note on Sensory Marketing: Shaping Consumer Perception and Behavior
How do our senses affect which products we like and don't like? How can products be made more sensorially engaging? What should managers consider when devising sensory marketing strategies? As companies are becoming more aware of consumers' subconscious responses to products and services, they are relying less on traditional advertising and marketing and more on the products, themselves, to influence customers by stimulating an emotional response. This conceptual note defines sensory marketing, its theoretical foundations, and how it can best be used to shape consumer perception and behavior. It explores how deliberate sensory inputs can impact customers on a subconscious level by triggering positive emotional responses to products and brands through sight, sound, smell, taste and touch. The note also discusses advances in neuroscience and neuro-imaging techniques that have enabled more effective use of sensory marketing.