Pramanik Containers and the Bottleneck Challenge (B)
Supplement to case W12442 In 2010, a recent business graduate tries to resolve a constant bottleneck in the printing department of the family business. The two-part case discusses the issues of identifying the need for relevant information and then discusses the staff's resistance to change and how these objections were handled and overcome. This pair of cases seeks to identify the pressures faced by small businesses, along with the task of managing the various stakeholders, including the father-owner and the personnel on the factory shop floor. Rajiv Agarwal is affiliated with SP Jain Institute of Management & Research.