ClickDishes: Serving New Cities
It was early November 2017, and the chief executive officer of ClickDishes Inc. (ClickDishes), an Alberta-based food service application company, needed to consider the strategic direction of his start-up. ClickDishes had a unique value proposition and very few competitors worldwide. Its chief executive officer wanted to enter a number of new markets very quickly in order to capitalize on his company's first-mover advantage and establish the ClickDishes brand name as the default solution for in-restaurant ordering. However, his desire for growth was checked by his apprehension that rapid expansion would overextend the company's limited resources, and the knowledge that poor execution in one new city could be devastating to further growth. He had to develop a market expansion plan that suited ClickDishes' resources and capabilities but was also aggressive enough to place the firm in a dominant position against new entrants in its industry. William Wei and Etayankara Muralidharan are affiliated with MacEwan University. Lei Jin is affiliated with China University of Petroleum Beijing.