Paytm: Accelerating Growth through Diversification
Paytm Payments Bank Limited (Paytm) was the leading firm in the digital wallet (also known as the "mobile wallet" or "e-wallet") industry in India; yet, the company had reported a loss of more than INR15,485 million for fiscal year 2016. Paytm's resources were stretched further when, on May 23, 2017, it started its long-awaited payments bank operation. There were also doubts about the viability and sustainability of the online payments industry in general as a result of; India's demonetization exercise in 2016; the introduction of the uniform Goods and Services Tax in 2017; and a general slowdown in the economy's growth rate. In the highly competitive and crowded banking sector, how could Paytm survive, grow, and achieve continued success in this complex business landscape? Shernaz Bodhanwala and Diganta Chakrabarti are affiliated with FLAME University.