Colberts Inc. (A)
The senior director of supply chain management for Colberts Inc. (Colberts) had made tremendous strides. She had been among a select few senior directors chosen to lead an initiative to integrate a new supply chain management system. Although a costly investment, the new information technology infrastructure had helped increase operational efficiency at the store level. While the initiative had initially not received support from everyone at Colberts, the director was now receiving congratulations as the benefits of the new system had become apparent. She was invited to meet with the chief operating officer to discuss a possible promotion to vice-president of Technology Operations. She thought things were going well until the system began to deteriorate that morning. She needed to address the short-term replenishment issue and the longer-term information system issues.