Microsoft Surface: Accelerating Digital Transformation
In December 2017, the corporate vice-president of Microsoft Corporation's Devices division was considering two options to chart a strategic course for the next few years. Since first joining Microsoft Corporation in 2004, one of the vice-president's key roles had been to oversee the strategic direction of the personal computing hardware business. The company, which was headquartered in Washington State in the United States, had a multitude of products and services that presented both opportunities and challenges for its future. Microsoft Corporation had to decide between two project options that represented growth in different business areas in Asia Pacific. The first option was to launch new products from the company's Surface division in the Asia Pacific market. This could be Microsoft Corporation's opportunity to showcase its holistic devices ecosystem to prospective customers in the region. The second option was to intensify efforts to market and sell the firm's cloud solutions. This could further differentiate Microsoft Corporation as an early mover enabling enterprises to migrate to the cloud. Sarah L. Y. Cheah and Nigel Koon-Leong Toe are affiliated with National University of Singapore.