Sam's Pizzeria: Managing Peak Demand
In October 2018, the owner of Sam's Pizzeria (Sam's) in Orillia, Ontario, needed to determine how he should staff his business to keep up with an increase in demand on Halloween. Halloween had often been a source of frustration, as Sam's struggled to keep up with demand on that day. Providing customers with good-quality pizza and fast delivery was critical to Sam's success. Not wanting to repeat the mistakes of the past, the owner knew that he would need a better plan to staff his pizzeria if Halloween were to be any different this year.