Jamie's Market: Challenges Hiring and Onboarding Temporary Workers
In 2020, the flagship location of Jamie's Market, a specialty supermarket retailer in California, struggled to hire enough temporary workers to meet the increased staffing demand resulting from the COVID-19 pandemic. The new assistant manager, who had been recently transferred to the company's flagship store, was tasked with figuring out what had gone wrong and recommending changes to ensure that the store would have enough qualified workers for the remainder of the pandemic (or until store sales returned to pre-pandemic levels, whichever occurred first). The assistant manager looked into the company's hiring and socialization processes, spoke with both temporary and permanent workers, and identified at least two reasons for the challenges in hiring temporary workers: insufficient advertising of the job listing for temporary workers, and little or no effort to socialize temporary workers once they were hired. Based on these conclusions, what changes should the assistant manager recommend when hiring the next group of temporary employees? Atul Teckchandani is affiliated with California State University - Fullerton.