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Delivering Excellent Service: Lessons from the Best Firms
通常価格 ¥1,276 JPY通常価格単価 あたり -
Managing Organizational Transformation: Lessons from the Veterans Health Administration
通常価格 ¥1,276 JPY通常価格単価 あたり -
In Loco Parentis?: The Purchaser Role in Managed Care
通常価格 ¥1,276 JPY通常価格単価 あたり -
Deregulation and Regulatory Backlash in Health Care
通常価格 ¥1,342 JPY通常価格単価 あたり -
Developing Global Strategies for Service Businesses
通常価格 ¥1,342 JPY通常価格単価 あたり -
Queue Management: Elimination, Expectation, and Enhancement
通常価格 ¥1,078 JPY通常価格単価 あたり -
Enhancing customer self-efficacy in co-producing service experiences
通常価格 ¥1,144 JPY通常価格単価 あたり -
What would Don Draper do? Rules for restoring the contemporary agency mojo
通常価格 ¥1,210 JPY通常価格単価 あたり -
Process Completeness: Strategies for Aligning Service Systems with Customers' Service Needs
通常価格 ¥1,144 JPY通常価格単価 あたり -
Different Service Firms, Different International Strategies
通常価格 ¥1,144 JPY通常価格単価 あたり -
Organizing Work in Service Firms
通常価格 ¥1,144 JPY通常価格単価 あたり -
Mongols BBQ
通常価格 ¥1,078 JPY通常価格単価 あたり